Return and Refund Policy
At Xavier Kitchen, we want you to be fully satisfied with your purchase. If you are not entirely happy with your order, we’re here to help with straightforward return and refund policies.
1. Returns
- Eligibility: You may return any product within 30 days of delivery, provided it is unused, in its original packaging, and includes all original contents.
- Non-Returnable Items: Certain items are not eligible for return. These include:
- Perishable goods (e.g., certain food-related products, consumable items)
- Products damaged due to misuse, neglect, or improper care
- Condition of Returned Items: Returned items must be in resalable condition, including original packaging, accessories, and manuals.
2. Return Process
To initiate a return:
- Contact Us: Reach out to our customer support team at [email protected] with your order details.
- Approval: Our team will review your request and provide further instructions, including the return address if eligible.
- Shipping: You are responsible for the shipping costs associated with returning the item. Please use a trackable shipping method to ensure we receive your return.
3. Refunds
- Approval Process: Once we receive your returned item, we will inspect it and notify you of the refund status. Refunds are approved only if items are returned in their original condition.
- Refund Method: Refunds will be processed through cash.
- Processing Time: Please allow 5–10 business days from the date we receive your return for processing.
4. Exchanges
We replace items only if they are defective or damaged upon delivery. To request an exchange for a damaged item, please contact us within 7 days of receiving your order with a description and photos of the issue.
5. Damaged or Defective Items
If you receive a damaged or defective product:
- Contact Us Promptly: Reach out to us within 7 days of receiving the product with photos and details.
- Replacement: Once verified, we will offer a replacement at no additional cost or, if unavailable, issue store credit.
6. Contact Us
For questions about returns or refunds, please contact our Customer Support team [email protected].