Shipping Policy

Shipping Policy

At Xavier Kitchen, we strive to deliver your orders quickly and safely, no matter where you are in the world. Please review our shipping policies to understand our shipping process, timelines, and costs.

1. Shipping Coverage

We ship worldwide to provide our customers with convenient access to our premium kitchenware products. Delivery times and costs may vary based on your location.

2. Processing Time

  • Order Processing: Orders are typically processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation.
  • Order Confirmation: Once your order is processed, you will receive a confirmation email with tracking information.

3. Shipping Rates and Delivery Times

  • Shipping Cost: Shipping rates vary depending on the size and weight of your order and your location. Shipping costs will be calculated at checkout.
  • Delivery Timeframes: Estimated delivery times vary by region:
    • Domestic Orders: 5-10 business days
    • International Orders: 10-20 business days
    • Remote Areas: Delivery may take longer for remote or rural locations.
  • Customs and Import Duties: International orders may be subject to import duties and taxes, which are not included in our shipping charges. These charges are the customer’s responsibility and are determined by local customs authorities.

4. Cash on Delivery

  • Payment Method: We currently offer a cash-on-delivery (COD) option only. Please ensure someone is available at the delivery address to make the payment and receive the package.
  • COD Fees: Some locations may incur an additional COD fee, which will be detailed at checkout.

5. Tracking Your Order

Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to track your order status. Tracking information may take 1-2 days to become active.

6. Delivery Issues

If you encounter any issues with your delivery, please contact us immediately. Our team will work with the courier service to resolve any issues. Common concerns include:

  • Delayed Shipments: Occasionally, shipments may be delayed due to factors outside our control (weather, customs delays). We appreciate your patience and will keep you updated.
  • Lost or Missing Packages: If your order does not arrive within the expected delivery timeframe, please reach out to our customer support team for assistance.
  • Wrong Address: Please double-check your shipping address before confirming your order. Xavier Kitchen is not responsible for packages delivered to incorrect addresses provided by customers.

7. Contact Us

For questions or concerns regarding shipping, please contact our Customer Support team [email protected].